Technical guides

Theme installation
  Note We have a free installation service you can order if you don’t have time to do it by yourself You can install the theme by following our instruct...
Tue, 30 Nov, 2021 at 8:09 AM
Images and icons requirements
Most of our Freshdesk and Freshservices themes have an option to use custom icons and background images for the search area. Below you can find our recommen...
Thu, 1 Aug, 2019 at 1:27 PM
Alerts extension: How to add alerts to a Freshdesk theme
To add an alert, you just need to add one of the following tags to an article: alert_info alert_success alert_warning alert_danger Use the following ...
Fri, 25 Mar, 2022 at 8:55 AM
Alerts extension: How to add alerts to a Freshservice theme
Because of the Freshservice limitations, the alerts extension can only be hard-coded into the template. Therefore, you need to edit the code to make changes...
Fri, 25 Mar, 2022 at 9:00 AM
How to change the background image of the search area
Some of our themes have a large background image behind the search area. Freshdesk doesn't have an option to upload images using the admin dashboard. T...
Mon, 18 Apr, 2022 at 7:25 PM